Shipping policy
Where we ship
Norm ships across Canada and to the United States. We do not currently ship to other countries. If you are ordering from outside Canada or the US, please contact us at support@be-norm.com before placing your order.
Processing time
Orders are processed and dispatched within 1–2 business days of being placed. Business days are Monday to Friday, excluding statutory holidays. Orders placed on a weekend or holiday are processed on the next business day.
Delivery time
- Canada: typically 3–7 business days after dispatch
- United States: typically 5–12 business days after dispatch
Remote, rural and northern addresses may take longer. Delivery times are estimates provided by our carriers and are not guaranteed. Delays caused by weather, carrier backlogs or customs clearance are outside our control.
Shipping rates
- Canada: free on orders over CAD 70
- United States: free on orders over USD 50
Below those thresholds, shipping is calculated at checkout. Rates vary depending on the products in your cart and your delivery address, and the exact amount is always shown before you pay. There are no hidden fees added after checkout.
Duties, taxes and customs (US orders)
Orders shipped to the United States may be subject to import duties, taxes or customs fees charged by US authorities. Where these are collected at checkout, the amount is shown before you pay and nothing further is owed on delivery. Where they are not collected at checkout, any charges levied on arrival are the responsibility of the recipient. Customs processing can add several days to delivery, and we have no control over how long it takes.
Tracking
You will receive a shipping confirmation email with a tracking number as soon as your order leaves our facility. Tracking information can take up to 24 hours to update after dispatch.
Incorrect or incomplete addresses
Please check your delivery address carefully at checkout. We are not responsible for orders sent to an address entered incorrectly. If a parcel is returned to us because of an incorrect or incomplete address, we will contact you to arrange redelivery at your cost.
Delayed, lost or damaged parcels
If your order has not arrived within 10 business days of dispatch (Canada) or 15 business days (United States), or arrives damaged, email us at support@be-norm.com with your order number and we will resolve it. Reports of lost parcels must be submitted within 30 days of the estimated delivery date. See our Refund and Returns Policy for how replacements and refunds are handled.
Changes and cancellations
If you need to change or cancel an order, email support@be-norm.com as soon as possible. We can usually accommodate changes before the order is dispatched, but once a parcel has left our facility we cannot recall it.
Contact
Norm Being Corporation 2482 Yonge Street #1416 Toronto, ON M4P 2H5, Canada Email: support@be-norm.com We respond to all enquiries within 1 business day.